Terms and Conditions

 These are the terms and conditions of our agreement which apply to all purchases of products by you from ugears.fr and you should read them carefully. We may vary these terms from time to time and therefore you should check them before you make a new purchase.

Privacy Policy

General

 This privacy statement sets out how  ugears.fr will store and use information relating to you. This applies to the entire web site. Any changes to these policies will be posted on Terms and conditions.  Ugears.fr is a trading name of Toys Story s.r.o.  ugears.fr is committed to respecting your privacy. We have structured our web site so that, in general, you can visit the website without identifying yourself or revealing any personal information. Once you choose to provide us with any information by which you can be identified, then you can be assured that it will only be used in accordance with this Privacy Statement. 

Complaints

We welcome all feedback about our service and we aim to deal with any problems or difficulties experienced by our customers both quickly and fairly.

If you feel you have a complaint you wish to make please e-mail us at info@ ugears.fr

We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily. For issues that cannot be resolved immediately we will respond within 24 hours either resolving your complaint or with an expected timescale for resolution of the issue.

 Return and refund

Exchange items will be sent out via Mondial Relay, please allow up to 10 days from receipt for your exchange to processed.

Please ask for the return voucher if you want to send the items back to us.

 

How we use cookies

A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store, a cookie makes it easier to shop, by remembering your details and telling them to the website so that you do not have to enter them each time.

 We use cookies to simplify the shopping processes and we also use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our web site in order to tailor it to customer needs. Refusal of a cookie will prevent you from using the site. To use ugears.fr, cookies need to be enabled. You can change your Internet Settings to ‘enable cookies’.

 Overall, cookies help us provide you with a better web site, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We know that some people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft internet explorer or Netscape navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies – those files are stored as part of your internet browser.

 

Other web sites

Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the web site in question.